Qualyon

Start your retention day with a queue you can act on. Connect Qualyon to your CRM, dialer, and support inbox. It ingests recent renewal interactions, payment failures, and chat threads, then clusters the top churn drivers—pricing shock, coverage gaps, claim dissatisfaction, service delays—and ranks policyholders by save probability. Each record comes with the precise reason detected and a recommended next best action, so teams move from guesswork to execution.

For frontline reps, the app opens as a guided call workspace. You’ll see context, sentiment, and compliance notes, plus dynamic talk tracks tailored to the customer’s reason to leave. With one click, extend a grace window, trigger a card retry, request an underwriting review, or apply an approved retention credit. Qualyon auto-generates the follow‑up email/SMS, fills reinstatement forms, logs the disposition, and schedules the agreed callback—no tab‑hopping.

Retention ops can run targeted saves in batches. Build a ‘today’ list filtered by lapse risk, premium tier, or product, and launch mixed‑channel outreach (phone, SMS, WhatsApp) at the best time slot suggested by engagement data. A/B test scripts and offers, route complex cases to specialists, and track outcomes in real time: save rate, policy reinstatements, refunds avoided, and NPS recovery. Completed actions sync back to the CRM and policy admin system automatically. more